Outsourcing business operations to an offshore site has come a long way. If you were to weigh in the pros than the cons, outsourcing will definitely be a smart choice for a business owner like you. Among its benefits is the reduction of operational costs, amplified efficiency and productivity, assuaged workload and legwork, more time to grow your niche and target potential customers. All these will be off your shoulders because a BPO vendor does the work on your behalf. It’s your choice whether to outsource all business operations or just a few functions. Either way, you get better control of your valued time and be able to attend to other pressing business matters.

However, outsourcing is not just about getting any BPO company that comes to mind. You want results, so it’s best to partner with a BPO vendor that will bring you the desired outcomes. After all, you will be using your precious resources—time, effort and money.

So, how do you pick the right BPO vendor?

Decide on what to outsource.

First things first. Do you plan on outsourcing the entire business operations and functions? Or do you only have a few in mind? Decide on the facets that you prefer to outsource to an offshore location. Is it your human resources arm? The finance and accounting department perhaps? Do you want to explore the digital marketing spectrum? This will determine your next steps.

Do your research.

Once you’ve finalized the business functions you prefer to outsource, you can start checking your options for vendors. While Google gives you a long list of top BPO vendors in the Philippines, you cannot be complacent. Dig deeper. Limit your options. Check their websites, read reviews and testimonials, know what they offer. If possible, locate either former or present businesses that have partnered with them. You would want to know how true they are to their commitment to deliver.

Check if the vendor meets your needs.

Know what the BPO vendor offers. Can it provide the service you need? Does it specialize in the fields you require? If not, it’s better to move on to the next one on your list. A common mistake a business owner makes is hiring different service providers, therefore compromising results. It’s best to go for a one-stop-shop BPO vendor for consistent communications, expectations and results. You would want to reach out to the vendors on your list and connect with them. Send emails for your inquiry, request for callbacks, discuss your needs, ask for proposals and compare quotes.

When checking out BPO vendors, it’s integral to see if their work hours match the operating hours of your business. It’s best to partner with a service provider that operates 24/7 because they can deliver efficient client support and set up remote meetings on your availability.

Another consideration is the vendor’s existing technology. Does the vendor use state-of-the-art software and hardware with configurations that are compatible with the requirements of your business? Does it use secured payment gateways? Does it take data privacy seriously?

Take your time before sealing the deal.

As you will be investing time, money and effort in outsourcing, it’s just right to take a little trip and visit the actual site and see for yourself the facilities, technology and client support available for you. You need to ensure that you are on the same page with the BPO vendor, speaking the global business language and driven by the same goal.

The decision to outsource your business operations and functions doesn’t happen overnight. You need to thread on several factors prior to finalizing the BPO vendor you decide to partner with.

At Nuoris, our clients’ needs and concerns are the top priority. As an outstanding outsourcing company based in the Philippines, we meet our partners’ expectations and drive their businesses forward through our well-established solutions, B2B lead generation and targeted market, digital marketing, consultancy and exceptional technical support.

Let’s talk about our partnership today.